Where do we ship to?
We do ship your order to any adress within Germany and Austria. The Shipping is via DHL. A Tracking Link will be sent automatically via Email.
Prices include VAT Depending on the delivery address, VAT may vary at checkout. Further information.
How do we pack?
The shipping of food products requires a special know how. which we gained over the last years. We use special packing equipment and do also reuse packing material in order to care about our environment.
How long does it take within Germany?
All products are directly available. We use DHL or UPS for standard delivery. Unless otherwise agreed, the delivery time is currently 2-4 working days after receiving of the order. Express deliveries placed Monday to Thursday by 11:00 a.m. are usually delivered the next working day.(except Saturday and public holidays). If you have made your order after 11 am, they will be shipped the next business day and thus reaches you within two working days.
How long does it take to Austria?
Deliveries to Austria the delivery time is currently 3-5 working days.
Shipping Costs and Minimum Order
How much are shipping costs within Germany?
Shipping within Germany is 6,99 €. Express delivery is 15,95 €. For standard delivery: Orders above 49 € are at no shipping costs.
Is there a minimum order?
No. There is no minimum order. You can order as much as you want and need.
How much are shipping costs to Austria?
The shipping to Austria is 10,95 € (0kg - 30kg), for heavier orders 19,90 € (>30kg).
Shipping of frozen goods
Whta is special abourt shippment of frozen goods?
We also offer frozen goods, which are specially stored and shipped. Plaease find all the information regarding our shippment of frozen goods.
Returns
How do I return items?
If you would like to return items to us, please contact our customer service first. You will receive our return address and further information on returns from customer service. Before returning the item, please make sure that the items are not damaged, that they are well packaged and that the package has sufficient postage. Returns due to incorrect deliveries or damage will of course be borne by us. More on this below. Here is the contact to our customer service:
Telephone: 02131 4065 640 (Mon. to Fri. 8:00 a.m. to 4:00 p.m.)
Email: kontakt@brasil-latino.de
Customer Service
What should you do when you have problems with your delivery?
Call us or send us an Email. We love to help you.
Phona: +49 (0)2131 4065 640 (Mon to Fri 8am - 4pm)
E-Mail: kontakt@brasil-latino.de
How environmentally friendly do we handle our packaging?
To protect the environment, we decided to use recyclable packaging and also to recycle packaging from our suppliers and not simply throw it away. Last year we were able to save 24,970 kg of resources and 3,096 kg of greenhouse emissions through recycling.
We are happy if you support us in this project and also put the materials in the appropriate garbage cans. Thank you very much!
This is a view in our stockyard where we pack and send your order:
