General Terms and Conditions of Business
1. Scope The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers. A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
2. Contractual partner, conclusion of contract, correction options The purchase contract is concluded with SUCOs DO BRASIL-Productos Latino GmbH. By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after submitting your order, you will receive another confirmation by email.
3. Contract language, contract text storage The language(s) available for concluding the contract: German, English, Spanish We save the contract text and send you the order data and our general terms and conditions in text form. You can view the contract text in our customer login.
4. Delivery conditions Shipping costs may apply in addition to the stated product prices. You can find out more about any shipping costs that may apply in the offers. We only deliver by mail. Unfortunately, a self collection of the product is not possible.
5. Payment The following payment methods are generally available to you in our shop: Payment in advance If you choose the advance payment method, we will give you our bank details in a separate email and deliver the goods after receipt of payment. Credit card During the ordering process you provide your credit card details. Your card will be charged immediately after you place your order. SEPA direct debit scheme By submitting your order, you give us a SEPA direct debit mandate. We will inform you about the date of the account debit at least one banking day in advance (so-called prenotification). A banking day is any business day with the exception of Saturdays, federal public holidays and December 24th and 31st of each year. The account will be debited before the goods are shipped. PayPal To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, identify yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process. PayPal can offer registered PayPal customers selected according to their own criteria additional payment options in the customer account. However, we have no influence on offering these modalities; Further individually offered payment modalities concern your legal relationship with PayPal. Please see your PayPal account for more information. UNC Purchase on account via Unzer E-Com GmbH, Vangerowstraße 18, D 69115 Heidelberg
6. Retention of title The goods remain our property until full payment.
7. Transport damage If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance company.
8. Warranty and guarantees
8.1 Liability for defects The statutory liability law for defects applies.
8.2 Warranties and customer service Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop. Customer service: Telephone: 02131 / 40656-40 (Mon - Fri: 8 a.m. - 5 p.m.)
9. Code of Conduct We have adhered to the following codes of conduct: Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf)
10. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are ready to go to court